Privacy Policy

1. Acceptance of Terms

By accessing or using the website of Swastik Worldwide Logistics (“the Company”), you (“the Customer”) acknowledge and agree to the terms and conditions set forth herein.
These terms include important clauses that limit or exclude the company’s liability and require the customer to indemnify the company in specific circumstances. Please read them carefully.

2. Ownership and Use of Website Content

All content available on this website (“Content”) — including text, images, graphics, and design — is the sole property of Swastik Worldwide Logistics.
You may access and use the Content for legitimate business purposes only.

However, you are strictly prohibited from:

• Using the website or its content for any unlawful or unauthorized purpose.
• Attempting to access restricted areas of the company’s systems or servers.
• Copying, redistributing, or exploiting any content without prior written permission.

The Company reserves the right to restrict or terminate access if it determines misuse or prohibited use.

3. Definitions

For the purpose of these Terms:

• “Company” refers to Swastik Worldwide Logistics.
• “Customer” means any person, firm, or organization requesting services from the Company.
• “Owner” means the legal owner of goods (including packaging, containers, or equipment) to which these Terms apply.
• “Person” includes any individual, partnership, or legal entity, incorporated or otherwise.

All services provided by the Company, whether paid or free, are governed by these Conditions.

If any legislation applies compulsorily to any part of the business, these Terms will be interpreted in compliance with such legislation, and any conflicting provisions shall be overridden only to that extent.

4. Agency and Contractual Relationships

The Company may act as an Agent or Principal depending on the service rendered.

• When acting as an Agent, the company acts on behalf of the customer to arrange services (such as transportation, storage, or packing) with third parties. Contracts for such services are directly between the customer and those third parties.
• When acting as a Principal, the company undertakes to perform or arrange the performance of services itself, subject to these Terms and applicable liability limits.

The Company reserves the right to determine the methods, routes, and procedures for handling, storage, or transport of goods, unless otherwise agreed in writing.

5. Rights and Liens

• The Company has a general lien on all goods and documents in its possession for all sums due from the Customer.
• After giving 28 days’ written notice, the company may sell or dispose of such goods to recover unpaid dues.
• In cases where goods are perishable, the company may sell or dispose of them immediately to prevent loss or damage.

The Company is entitled to retain all customary commissions, brokerages, and allowances.

If goods are not collected when due, they may be stored at the customer’s risk and expense, and the company’s liability ceases thereafter.

6. Insurance

No insurance will be arranged unless specifically instructed in writing by the customer.
When the company agrees to arrange insurance, it acts solely as the customer’s Agent and does not assume responsibility for the insurer’s performance or policy coverage.

7. Advice and Special Goods

Any advice or information provided by the Company, unless confirmed in writing, is given without liability.

The Company will not handle items such as precious metals, jewelry, antiques, valuables, human remains, livestock, or plants unless special written arrangements are made.

Dangerous or hazardous goods are only accepted under prior written agreement. If accepted and later deemed unsafe, the Company may dispose of them at the Customer’s expense.

8. Customer Responsibilities

The Customer warrants that:

• All goods are accurately described, properly packed, marked, and labeled.
• Any container, trailer, or transport unit supplied is in safe and serviceable condition.
• Goods do not contain prohibited, hazardous, or perishable materials unless expressly disclosed.

The Customer agrees to:

• Indemnify and hold the Company harmless from any claims, damages, or penalties arising from inaccurate declarations, improper packaging, or breach of these Terms.
• Not make any claim directly against any employee, agent, or subcontractor of the company.
• Pay all sums due promptly and without deductions, including interest on overdue payments at 4% above the prevailing commercial rate.
• Remain responsible for freight, duties, or charges, even if third-party collection was instructed but not fulfilled.

9. Liability and Limitations

The Company will perform its duties with reasonable care, skill, and judgment.
However, it shall not be liable for losses arising from:

• Acts of God, strikes, lockouts, or labor disputes.
• Events beyond the Company’s reasonable control.
• Delays in departure or arrival unless specifically guaranteed in writing.

The Company’s total liability, however arising, shall not exceed:

• The value of lost or damaged goods, or
• Two (2) Special Drawing Rights (SDRs) per kilogram of gross weight, whichever is lesser.

For non-delivery or delay, the Company’s liability shall not exceed twice its service charges for the affected transaction.

All claims must be made in writing within 14 days of discovery, and legal action must be initiated within 9 months of the event, failing which the Company shall be discharged of all liability.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai.

11. Arbitration Clause

Any dispute or difference arising out of or in connection with these Terms shall be resolved through arbitration in Mumbai, conducted under the Arbitration and Conciliation Act, 1996, or its statutory modifications.
The arbitration panel shall consist of three arbitrators — one appointed by each party, and the third by the two appointed arbitrators. The decision of the majority shall be final and binding.

12. Contact

For any queries related to this Privacy Policy or Terms of Service, please contact:
Swastik Worldwide Logistics
Email: suhas@swastikwwl.com
Phone: +91 98213 51617 
Address: Plot No. 942, Road No. 10, KWC, Steel Market, Kalamboli, Navi Mumbai-410218.